Persepsi Karyawan Terhadap Manajemen Konflik dan Dampaknya Pada Kinerja Organisasi

Nor Hendra Safutra Bin Nuratim; Lathifatur Robbaniyyah; Dini Putri Hidayah; Mu’alimin Mu’alimin

doi:10.61132/jmpai.v3i1.845

Authors

Nor Hendra Safutra Bin Nuratim Universitas Islam Negeri Kiai Haji Achmad Siddiq
Lathifatur Robbaniyyah Universitas Islam Negeri Kiai Haji Achmad Siddiq
Dini Putri Hidayah Universitas Islam Negeri Kiai Haji Achmad Siddiq
Mu’alimin Mu’alimin Universitas Islam Negeri Kiai Haji Achmad Siddiq

DOI:

https://doi.org/10.61132/jmpai.v3i1.845

Keywords:

Conflict Management, Employee Performance, Emotional Intelligence, Conflict Strategy, Collaboration

Abstract

This study discusses the influence of conflict management on employee performance in organizations. Conflict that is not managed properly can have a negative impact on productivity, but if handled constructively, conflict can be a source of innovation and performance improvement. Effective conflict management includes strategies such as avoiding, accommodating, compromising, competing, and collaborating. Proper conflict management can increase collaboration, trust, and creativity in the workplace. This study also highlights the importance of emotional intelligence in managing conflict, where emotionally intelligent individuals are better able to resolve disputes constructively, thus positively impacting team performance.

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